Most orders are processed within 2 business days (we do not ship on weekends or holidays). For questions about your order, email us at orders@telyorganics.com with your inquiry and we will respond to you ASAP!
We accept all major credit cards, as well as payments made through PayPal. We also accept mobile payments through Apple Pay. As of now, we unfortunately don’t accept intergalactic currency! ;)
If trying another form of payment doesn’t work, we recommend that you contact your bank to help you resolve the issue!
Unfortunately, you can't update your order after it has been placed. If you need to make any changes or cancel your order, please email us at orders@telyorganics.com with "CANCEL ORDER" as the subject line within 24 hours of placing the order, and we will try our best to accommodate you!
Of course! Our Online Gift Cards are applicable to anything on telyorganics.com. If you are looking to purchase a gift card for use at our ILLINOIS location, please contact the ILLINOIS store directly at 217-954-0144.
You may simply enter and apply your promo code or online gift card at checkout. Please note that promo code discounts don't apply to already discounted items or subscription orders.
Our system only allows one discount code per order. If you have more than one code, please apply whichever saves you the most now and save the other for use on your next purchase! Note that promotional codes cannot be used on already discounted items or subscription purchases.
Discounts can be applied only on full- priced items. Discounts cannot be combined, and will not apply to already discounted items or subscription orders.
When will my credit card be charged?
We offer some products for sale before they actually arrive. When you pre-order these products, we’ll ship them out 1–2 business days after they become available at our warehouse.
You can tell if you are purchasing a product that is a pre-order item on the product page and at checkout. A pre-order is charged at the time of purchase. Once you’ve placed your order, you can double-check our estimated ship date on the product page, and we’ll make sure to send you a shipping confirmation email once the item leaves TELY.
If you need to cancel a pre-order, please email us at orders@telyorganics.com with "PRE-ORDER" in the subject line. We’re happy to answer any questions or help however we can
If your order is incorrect, please reach out to us at orders@telyorganics.com with your order number in the subject line. We will make it right ASAP!
If an item arrives damaged, please email us at orders@telyorganics.com within 7 days of receipt with “DAMAGED” in the subject line so we can ship you a replacement ASAP!
While all TELY ORGANICS items are final sale, our mission is to give you an out-of-this-world experience. If we fail to meet that standard, we’ll go out of our way to make things right! We’re happy to grant refunds and reships on a case by case basis, within 7 days of purchase. If you feel your experience warrants a refund or reship, please don’t hesitate to reach out to us at orders@telyorganics.com with “RETURN” as the subject line! One of our TELY experts will be in touch with you if we have any additional questions
Yes! Once your return is authorized, you'll receive our simple step-by-step instructions via email.
Once your item is inspected/received by the TELY TEAM, you'll get your refund roughly within 48 hours!
Items that are opened/used, marked as final sale, free gifts, or promotional items with retail value.
Right now, we can only ship to the U.S.
Once your order ships, you will receive a shipping confirmation email with tracking information. We do not require signatures upon receipt and we are not responsible for lost or stolen packages.
For questions about your package, shoot us a note at orders@telyorganics.com with your inquiry and we will respond to you as soon as we can.
Shipping rates are calculated by the shipping provider based on package weight and zip code/destination
We are happy to offer free shipping on orders over $100 to the contiguous U.S. Free shipping will automatically be applied to orders that are over $100 before taxes and after discounts are applied.
We ship USPS Flat Rate. In most cases expected delivery time is 1-3 business days and is based on origin, destination, and drop-off time. The expected delivery data does not come with a money-back guarantee.
Please note, all shipping options do not account for processing time of 2 business days.
Orders placed after 10:30am CST on Fridays and over the weekend will be processed within 2 business days from the following Monday. We do not ship on weekends or holidays.
You will receive an email with tracking information the moment your label is printed! Please allow 24 hours for the information to be updated by the shipping provider.